Welcome to Reel Spin Bait Sales’ FAQ section! We’ve compiled answers to the most common questions about our premium fishing gear, shipping policies, and more. Can’t find what you need? Email our fishing-knowledgeable staff at [email protected].
About Our Products
What types of fishing equipment do you specialize in?
We specialize in premium tackle for serious anglers, including bass fishing gear (crankbaits, plastics, buzz baits), casting rods, catfish and musky/pike equipment, reels (baitcast, spincast, line counter), and terminal tackle like jigs, snaps, and swivels.
Do you offer fishing combos or package deals?
Yes! Check our Combos section for curated rod-reel combinations that offer great value. We also frequently run package deals on hooks and jigs – look for these in our “Steals You Can’t Miss” section.
Are your products suitable for tournament fishing?
Absolutely. We carry tournament-grade equipment from trusted brands like Abu Garcia and Lew’s. During peak tournament seasons, we prioritize processing these orders to ensure timely delivery.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free checkout.
Is there a minimum order amount?
No minimum order, but orders over $50 qualify for free shipping via EMS.
How do I know my payment information is secure?
We use industry-standard SSL encryption for all transactions. We never store your full payment details on our servers.
Shipping & Delivery
Where do you ship?
We ship worldwide! (Excluding some remote regions in Asia and other locations – contact us if unsure about your area).
How long does shipping take?
After 1-2 business days processing:
- Standard Shipping (DHL/FedEx): 10-15 days ($12.95 flat rate)
- Free Shipping (EMS): 15-25 days (orders over $50)
How are fragile items like crankbaits packaged?
Fragile lures receive extra protective materials – we use specialized packaging to prevent damage during transit because we understand these precision tools need to arrive in perfect condition.
Can I track my order?
Yes! All shipments include full tracking. You’ll receive real-time updates from our carrier partners once your order ships.
Returns & Exchanges
What’s your return policy?
We offer a 30-day return window (must initiate within 15 days of delivery). Items must be unused in original packaging. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
How do I start a return?
Email [email protected] with your order number and reason for return. We’ll provide a simple online return authorization and instructions.
What if my gear arrives damaged?
Contact us immediately at [email protected] with photos of the damage. We’ll cover return shipping and send a replacement at no cost.
Customer Support
How can I contact customer service?
Email our fishing-knowledgeable team at [email protected]. We typically respond within 24 hours.
Do you offer advice on gear selection?
Yes! Our staff are experienced anglers who can recommend equipment based on your target species and fishing style. Don’t hesitate to ask when emailing us.
Still have questions? The Reel Spin Bait team is ready to help you gear up for your next adventure! Contact us at [email protected] or visit our Memphis headquarters at 861 Burton Avenue, Memphis, US 38104.